Zomato - Swiggy Onboarding Guide

Preparation Before Onboarding

• Documentation Required: List of necessary documents (FSSAI licence, GSTIN, PAN, etc.).

• Menu Preparation: Ensure the menu is updated, priced correctly, and categorised.

• Bank Details: Information needed for payments (Bank account details, IFSC code).

Required Documents

To complete your onboarding process, please have the following documents ready:

1. Business Registration Proof: Certificate of Incorporation or Business Registration Certificate.

2. FSSAI Licence: Food Safety and Standards Authority of India licence.

3. GST Registration Certificate: Goods and Services Tax registration.

4. PAN Card: Permanent Account Number card of the business entity.

5. Bank Account Details: Cancelled cheque or bank statement for account verification.

6. Owner's ID Proof: Aadhar card, Voter ID, or Passport of the owner.

7. Address Proof: Utility bill, lease agreement, or any other valid address proof of the business location. (If required)

Restaurant Details

Restaurant details, including:

• Restaurant Name: 

• Address (Please ensure that this address is the same as mentioned on your FSSAI licence)

• Co-ordinates (for order pick-up)

• City

• Zip Code

• Contact Number

• Email

• Cuisine Types

• Average Cost for Two

• Operational Hours

• Upload high-quality images of your restaurant, including the exterior, interior, and popular dishes. (If required)

Menu Upload

Menu items by providing:

• Item Name

• Description

• Price

• Category (e.g., Everyday9, Sattva, Wichwich)

• High-quality images for each menu item. (If required)

 Bank Details

Bank account details for receiving payments & Payout Invoice:

• Bank Name

• Account Number

• IFSC Code

• Payout Invoice Email: 

zomato.payout@pinkadrakft.com

swiggy.payout@pinkadrakft.com

Verify the bank details to ensure accuracy.

Review and Publish

• Review all the information and ensure everything is accurate.

• Make any necessary edits or updates.

• Sign contract or MoU

• Restaurant will be live (2-3 days)  on Zomato, and customers can start placing orders.

Support

If you encounter any issues or have any questions during the onboarding process, please contact  Your Account Manager or Support:

Account Manager or Support: